Problem Note 53801: In SAS® Visual Analytics, saving a report might fail with a "NetConnection.Call.Failed" error and running a query might fail with a server error
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Sometimes, you unexpectedly can no longer save reports in SAS® Visual Analytics Designer or run queries in SAS® Visual Data Builder.
Specifically, when you attempt to save a report, the following error appears after a long delay:
[FaultEvent fault=[RPC Fault faultString="error" faultCode="Channel.Call.Failed" faultDetail="NetConnection.Call.Failed: HTTP: Failed"] messageId="19264EEE-953C-647B-D5AE-FAD43D52A19F" type="fault" bubbles=false cancelable=true eventPhase=2]
In addition, the SAS Visual Analytics Designer log file contains these errors:
[DESIGNER ] ERROR [tomcat-http--52] 2014-07-03 09:52:52,049 [ST-203677-w0R9MXcEf7kfcSLzofOJ-cas:P62680O] com.sas.svcs.events.client.adapters.ApplicationEventAdapter - Handler method 'handleEvent' for delegate class 'com.sas.svcs.events.alerts.AlertableEventDelegate' threw exception org.springframework.jms.UncategorizedJmsException: Uncategorized exception occurred during JMS processing; nested exception is javax.jms.JMSException: Connection timed out [DESIGNER ] WARN [tomcat-http--52] 2014-07-03 09:52:52,231 [ST-203677-w0R9MXcEf7kfcSLzofOJ-cas:P62680O] com.sas.bicommon.shared.repository.SASReportUtils - Error saving report caused by: null java.lang.NullPointerException
When you attempt to run a query in SAS Visual Data Builder, this error might occur:
The request could not be completed successfully due to a server error. Please contact your system administrator. Server error: com.sas.svcs.jobexecution.clientJobException: Cannot release a job that has not completed
The most likely cause of these problems is that your Apache ActiveMQ journal log files have filled up your disk space. To confirm that you are encountering this issue, look for the following content in the activemq log at sas-config-dir\Lev1\Web\activemq\data:
2014-07-24 08:43:43,685 | INFO | Usage(default:store:queue://sas.jms.EVQueue:store) percentUsage=0%, usage=21480863010, limit=21474836480, percentUsageMinDelta=1%;Parent:Usage(default:store) percentUsage=100%, usage=21480863010, limit=21474836480, percentUsageMinDelta=1%: Persistent store is Full, 100% of 21474836480. Stopping producer (ID:WX0149-59253-1406108187924-1:3:1:1) to prevent flooding queue://sas.jms.EVQueue. See http://activemq.apache.org/producer-flow-control.html for more info (blocking for: 75996s) | org.apache.activemq.broker.region.Queue | ActiveMQ Transport: tcp:///11.34.80.87:3456@8676
For the steps to resolve the issue, see SAS KB0036267, "Increasing numbers of Apache ActiveMQ journal log files in certain SAS® 9.4 Enterprise BI and SAS® Visual Analytics environments fill up disk space."
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Visual Analytics | Linux for x64 | 6.3 | 7.1 | 9.4 TS1M1 | 9.4 TS1M2 |
| Microsoft® Windows® for x64 | 6.3 | 7.1 | 9.4 TS1M1 | 9.4 TS1M2 | ||
| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2014-11-07 16:09:18 |
| Date Created: | 2014-07-31 11:38:04 |